Signposting and Support Officer - Cup of Tea Project

Can you provide a warm welcome to visitors at Newham District Foodbank?

A cup of tea, a warm smile and a listening ear makes all the difference to visitors to Newham District foodbank. Can you be the person who offers this type of support and leads our volunteers to do the same?

Ascension Community Trust are looking for Signposting & Support Officer to work 14 hours per week over 3 days (including Monday  Wednesdays and Thursdays)

Salary: £14,028 per annum for 2 days per week

The Role includes:

• Coordinating the welcome we provide to the visitors of our two foodbank distribution centres, ensuring a consistent and positive experience for all guests.

• Helping us develop a café-style environment that encourages conversation and reduces anxiety and stigma.

• Ensuring guests are offered the opportunity to have a signposting conversation.

• Researching, compiling and maintaining a directory of local support services.

• Training volunteers to carry out signposting

• Monitoring signposting conversations, referrals and outcomes using dedicated software.

We are looking for someone with:

• Experience working with people in a welcoming, customer-facing or community setting.

• Experience of building positive relationships with a wide range of people, including our food bank guests and partner organisations.

• Excellent interpersonal skills.

• Ability to actively listen with empathy and build trust.

• Ability to encourage and support volunteers.

• Ability to organise information accurately and keep records up to date.

If this sounds like you, we would love to hear from you!

Applications are via a CV and covering letter to: admin@ascensioncommunitytrust.org

Closing date: Monday 12th October 5pm